Returns Policy | BYG - MIXED GREENS

BYG MIXED GREENS FOR THE SOUL, LLC - Return Policy

At BYG Mixed Greens for the Soul, LLC, we strive to provide exceptional products and customer service. We want you to be completely satisfied with your purchase. To ensure a fair and transparent shopping experience, we have established the following

Return Policy:

General Return Guidelines:
a. You may return eligible products within 30 days from the date of purchase, as long as the item is unused, undamaged, and in its original packaging.
b. To initiate a return, please contact our customer support team at [customer support email/phone number] and provide the order number, item details, and reason for the return.
c. Return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective product.
Non-Returnable Items:
a. Digital Products: Due to their intangible nature, digital products, including software licenses, digital downloads, and access codes, are non-returnable.
b. Sharing, Reproduction, and Redistribution: Sharing, reproducing, or distributing digital products purchased from BYG Mixed Greens for the Soul, LLC is strictly prohibited.

Eligibility for Return:

a. Physical Products: To be eligible for a return, physical products must be unused, undamaged, and in their original packaging, including all accessories and documentation.
b. Perishable Items: Perishable food items, such as fresh produce and prepared meals, cannot be returned for health and safety reasons unless they are spoiled or damaged upon delivery.
c. Customized or Personalized Products: Items that have been customized or personalized according to your specifications are non-returnable unless they are defective or damaged upon arrival.

Return Process:

a. Contact our customer support team at [customer support email/phone number] to initiate the return process within 30 days of the purchase date.
b. Our customer support team will provide you with detailed instructions, including the return address and any additional requirements for the return.
c. Please securely package the item to prevent damage during transit and include all original packaging, accessories, and documentation.
d. We recommend using a traceable shipping method with insurance to ensure the safe return of the product.
e. Once we receive and inspect the returned item, we will process the refund or provide a replacement, depending on your preference and product availability.

Refund Process:

a. Refunds will be issued using the original payment method used for the purchase.
b. Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment provider's policies.
c. Shipping costs and any applicable restocking fees (if stated) may be deducted from the refund amount, except in cases where the return is due to our error or a defective product.

Exchanges:

a. If you wish to exchange an eligible item for a different size, color, or variant, please contact our customer support team at [customer support email/phone number] to check availability and arrange the exchange process.
b. Exchanged items will be shipped once the original item is received and inspected.
Damaged or Defective Products:
a. If you receive a damaged or defective product, please contact our customer support team at [customer support email/phone number] immediately.
b. We may request supporting evidence, such as photographs or a detailed description of the damage or defect, to assess the issue.
c. We will provide further instructions on returning the damaged or defective item and arrange for a replacement or refund.

Please note that this Return Policy is designed to protect your rights as a customer while maintaining a fair and sustainable business environment. By making a purchase from BYG Mixed Greens for the Soul, LLC, you acknowledge that you have read and understood this Return Policy and agree to abide by its terms and conditions.

BYG Mixed Greens for the Soul, LLC reserves the right to update or modify this policy at any time without prior notice, and the revised policy will be applicable to all future purchases. If you have any questions or concerns regarding our Return Policy, please don't hesitate to contact our customer support team at [MIXEDGREENSFORTHESOUL@GMAIL.COM].